Seasoned Tire Experts, At Your Service
We know tires, inside and out. And if you don’t know exactly what you need, we’re here for you. Browse these FAQs or hit the chat button for instant expert help.
What’s your return policy for buying tires online?
We’re glad you asked. If you have an issue with your order or need to return or exchange an item, please call us at 1-855-456-1195 and we will assist in finding the best resolution. Read through our complete return policy so you can buy your tires with confidence.
How do warranties work?
Read all about our Tire Warranty
How fast is your shipping?
Really fast. While it will depend on your tire selection and location, we can commonly ship to you in under 3 days. We have more than 300,000 tires stocked in warehouses across Canada, which means all shipping starts local and stays local.
If I buy tires online, who does installations?
We have a huge network of trusted installation partners across Canada. You can ship your tires to your front door, or you can ship your tires right to your local installer. See Installer List
What are my payment options?
We accept all forms of payment, including all major credit cards and PayPal. Or pay in easy installments with Affirm.
What do the numbers and letters on the sidewall of the tire mean?
At first glance it might look like gibberish, but once you decode it you’ll find each letter and number in the sequence is telling you something critical about your tire. We have an article to help you know more.
Does tire size matter?
Yes! Which is why you can easily search for tires by tire size or vehicle type. Even if the tire fits the wheel, installing the wrong size tire can lead to your steering wheel pulling, a stiffer and noisier ride, rubbing against your wheel well or suspension and reduced clearance on bumps. You may also get fewer kilometres per litre of gas.
Do all four of my tires need to be the same?
Yes! Mismatched tires can lead to long-term problems and a shortened tread life. When you buy tires online, buy in sets of two at the very least, but four is recommended. Some vehicles require different tires on the back vs. front, but this is rare. If you think this is you, search by vehicle rather than tire size.
What do you mean by “tire tread”?
The tread is the part of the tire that makes direct contact with the road. Tread patterns are different depending on what the tire was designed for, such as snow tread for increased traction in winter conditions versus summer tread for better handling on hot, dry roads.
Which type of tire is best—winter or all-season?
Great question! It depends on where you live. If you have harsh winters with freezing temperatures and snow for months, then you need full winter tires. If your winters are milder, then all-season tires should do the job. Make sure you know the local tire mandates in your area. Some provinces require winter tires to travel on certain highways during certain months.
What is the recommended tire pressure?
Good tire pressure will help you squeeze every drop of value from your fuel! Ideally, tire pressure for most vehicles is anywhere between 30 and 53 PSI (pounds of force per square inch). But every vehicle has a recommended PSI as well as a listed maximum PSI for safe driving. You can find this information in your vehicle manual, or a sticker/placard usually located on the driver’s side door.
Is it dangerous to drive with under-inflated tires?
Yes, it’s dangerous! It can compromise your steering, handling and fuel economy. Plus, your tires could overheat and blow out. They’ll also wear down faster. Don’t let your tire PSI fall below 30 PSI unless they are specialty tires designed for low pressure.
Does the weather affect tire pressure?
Yes. Your tires will lose pressure as the weather cools down. Manufacturers estimate that tires lose 1 PSI for every 10-degree temperature drop. Alongside this, summer and winter tires have different PSI rating recommendations.
When should I check tire pressure?
Love this question! Check your tire pressure at least once per month. You can’t tell if a tire is underinflated just by looking at it (unless it’s got a leak and slowly going flat). Check your tires when they’re “cold”, meaning they haven’t been driven on except to get to the gas station. If you’ve been driving, wait at least 3 hours before checking pressure.
How do you check tire pressure?
It’s quite easy! Pick up a handy little device called a tire gauge so you can check your pressure anywhere. Just remove the valve cap on the tire, press the tire gauge onto the valve and wait for the tire pressure reading to appear. It’s good practice to take 2 or 3 readings on the same tire to make sure your reading is accurate.
I want to know more about tires. Do you have a glossary I can look at?
We sure do! Here’s a list of all the tire terms you’ll ever need to know.
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Buy tires online with confidence. Use the chat feature to speak to a tire specialist, or send us an email and we’ll get back to you, ASAP.