Buying Tires Online

We’re glad you asked. Read through our complete return policy so you can buy your tires with confidence. You can find more information in this article Returns.

1️⃣ How do I start a return or exchange, and how long do I have?

If you have an issue with your order or would like to return or exchange an item, please call 1-855-456-1195 to obtain a Return Authorization (RA) number.

Returns are accepted within 30 days of delivery, provided the product:

• Is unused
• Has not been driven on or installed
• Is not damaged

All returns are subject to inspection. Returns cannot be processed without a Return Authorization number.

2️⃣ How should I prepare my tires for return?

To avoid shipping damage and ensure proper processing:

• Call first to obtain your Return Authorization number
• Original strapping must be completely intact
• If strapping is not intact, ship tires individually (do not tape them together)
• Each tire must be clearly labeled with your return address and Tire Warehouse’s address
• Securely attach the packing slip with the RA number to the tire
• Please include the reason for the return

3️⃣ Are there any return fees or deductions from my refund?

Yes.

Refunds are calculated as follows:

• TIRES: Credit will be issued less all freight charges incurred.
• Refused shipments: Freight is charged both ways.
• SPECIAL ORDER ITEMS: Special order items are not returnable.

Please allow 2–3 business days for credit processing after inspection.

4️⃣ What if I picked up my order at a distribution center?

Orders picked up at one of our distribution centers are only eligible for return or exchange on the same day they are picked up.

After that time, the order must be reviewed by a returns specialist before an exchange or credit is provided.

5️⃣ What warranty coverage applies to tires and wheels?

Tires and wheels are covered by the manufacturer’s warranty, which is extended directly to the purchaser.

We are happy to assist in facilitating a manufacturer’s warranty claim.

Other than applicable manufacturer warranties, there are no additional warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.

Read all about our Tire Warranty

1️⃣ What type of warranty do my tires come with?

All tires include a manufacturer’s limited warranty covering defects in materials and workmanship.

Depending on the brand and model, your tires may also include:

• Road hazard coverage
• Limited mileage/treadwear warranty
• Satisfaction guarantee (30–60 day trial)
• Flat tire assistance

👉 Read the full article for a detailed explanation of each warranty type.

2️⃣ What exactly does the warranty cover?

Coverage may include:

• Manufacturing defects
• Premature treadwear (based on mileage rating)
• Road damage such as potholes, nails, or debris (selected manufacturers)
• Flat tire change assistance or towing (selected brands)

Coverage details vary by manufacturer.

👉 See the complete coverage breakdown in the full guide.

3️⃣ Does the warranty apply to any owner or vehicle?

No. Most warranties:

• Apply only to the original purchaser
• Apply only to the vehicle where the tires were first installed
• Require proof of purchase
• Have time limits (typically 4–6 years)

👉 Review full terms, limitations, and exclusions in the article.

4️⃣ How do I keep my warranty valid?

To maintain coverage:

• Keep your original purchase receipt
• Rotate your tires regularly
• Maintain proper tire inflation
• Check your wheel alignment periodically

Failure to follow maintenance guidelines may void your warranty.

👉 See full maintenance requirements here.

5️⃣ How do I file a warranty claim?

If you experience an issue:

• Call us at 1-855-456-1195
• Have your proof of purchase ready
• Complete the warranty claim form
• Submit photos of the damaged tire

We will forward your claim to the distributor/manufacturer for evaluation. If approved, you may receive a replacement or prorated credit.

👉 View the complete step-by-step claims process.

6️⃣ Which brands offer additional benefits?

Some manufacturers offer:

• Mileage warranties up to 130,000 km
• 30–60 day satisfaction guarantees
• Up to 3 years of roadside assistance

👉 See the full brand-by-brand comparison in the complete article.

Really fast. While it will depend on your tire selection and location, we can commonly ship to you in under 3 days. We have more than 300,000 tires stocked in warehouses across Canada, which means all shipping starts local and stays local. For more information clic here Shipping.

1️⃣ How fast will I receive my tires?

With our next-day shipping, most orders arrive within 2–4 business days across Canada, and often in less than 72 hours.

Orders placed Monday–Friday between 8:00 am and 5:00 pm (MST) are typically processed the same business day and shipped within one business day.

👉 See full shipping timelines and exceptions in the complete article.

2️⃣ Where do you ship from?

We ship from strategically located warehouses in:

• Calgary
• Edmonton
• Kelowna
• Ontario
• Quebec

We always try to ship from the warehouse closest to you to ensure the fastest delivery possible.

👉 Learn more about how our fulfillment process works.

3️⃣ Do I pay for shipping?

Shipping costs depend on your delivery option:

• Delivered to a certified local installer: Free shipping
• Delivered directly to your home: Shipping fees apply (typically around $5 per tire, calculated automatically at checkout)

👉 View full shipping cost details and conditions.

4️⃣ Can I have my tires installed?

Yes. You can choose to:

• Have your tires delivered directly to you
• Have them shipped to one of our approved local installers for professional installation

👉 See how the delivery & installation process works step-by-step.

5️⃣ How do I track my order?

Once your tires leave our warehouse, you will receive an email with tracking information so you can monitor your shipment.

👉 Read more about tracking and delivery notifications.

6️⃣ What if my order is delayed?

While most orders arrive within 2–4 business days, delays may occur:

• In rural or Northern areas
• During peak seasons (delivery may extend 5–8 business days)

If you haven’t received your order or need assistance, contact us via live chat or call 1-855-456-1195.

👉 Review all shipping exceptions and policies.

We have a huge network of trusted installation partners across Canada. You can ship your tires to your front door, or you can ship your tires right to your local installer. See Installer List 

We accept all forms of payment, including all major credit cards and PayPal. Or pay in easy installments with Affirm.

1️⃣ What payment methods do you accept?

We offer fast, secure, and convenient payment options so you can choose what works best for you.

Accepted methods include:

• Visa
• Mastercard
• PayPal
• Affirm financing

👉 See full payment details and policies in the complete article.

2️⃣ Can I checkout quickly and securely?

Yes. Our checkout process is designed to be fast and secure.

• Pay directly with your credit or debit card
• Use a Verified PayPal account for a smooth “tap-and-go” experience
• Orders paid via verified PayPal accounts typically ship within 24 hours

👉 Learn more about our secure checkout process.

3️⃣ Do you offer financing options?

Yes. We partner with Affirm to offer instant financing options.

With Affirm, you can:

• Get real-time approval at checkout
• Split your purchase into 4 simple payments
• Enjoy 0% interest financing
• Have payments automatically billed to your card or bank account

👉 Read more about how Affirm financing works.

4️⃣ Is financing approval instant?

Yes. When selecting Affirm at checkout, you’ll provide a few details and receive a real-time decision. The process is quick and convenient.

👉 See full financing terms and eligibility requirements.

At first glance, the numbers and letters on your tire’s sidewall may look confusing, but each character tells you something important about your tire — including its size, load capacity, speed rating, and construction.

Tire size absolutely matters. Installing the wrong size can cause:

• Steering wheel pulling
• A stiffer or noisier ride
• Rubbing against the wheel well or suspension
• Reduced clearance on bumps
• Lower fuel efficiency

Most vehicles require all four tires to be the same size and type. Mismatched tires can lead to uneven wear, long-term mechanical issues, and reduced tread life. While some vehicles use staggered setups (different sizes front and rear), this is uncommon. If unsure, search by vehicle rather than tire size.

👉 For a full breakdown of tire markings, visit our How to Read Your Tire Size guide.

The tread is the part of the tire that makes direct contact with the road. Tread patterns vary depending on the tire’s intended use:

• Winter tires provide maximum traction in freezing temperatures and snow.
• All-season tires are designed for moderate, year-round conditions.
• All-weather tires offer a balanced solution between winter and all-season performance.

The best choice depends on your climate and driving conditions. Some provinces also require winter tires on certain highways during specific months.

👉 Learn more terminology in our Tire Glossary.

Maintaining proper tire pressure improves:

• Fuel efficiency
• Steering and handling
• Tire lifespan
• Overall safety

Most vehicles recommend between 30–53 PSI, but you should always check your vehicle manual or the sticker located on the driver’s side door for the correct PSI.

Driving with under-inflated tires is dangerous. It can cause:

• Poor handling
• Increased fuel consumption
• Overheating and potential blowouts
• Faster tread wear

Avoid letting your tire pressure fall below 30 PSI unless the tire is specifically designed for low pressure.

You should check your tire pressure at least once per month.

Keep in mind:

• Tires lose about 1 PSI for every 10-degree drop in temperature
• Always check pressure when tires are “cold” (not driven for at least 3 hours)
• You cannot visually detect mild underinflation

To check pressure:

• Remove the valve cap
• Press a tire gauge firmly onto the valve
• Wait for the PSI reading
• Take 2–3 readings to ensure accuracy
• A simple tire gauge makes it easy to check pressure anywhere.